Help desk Online System

Tuesday, July 27, 2021

Good morning,

We are currently working on an issue with our helpdesk ticketing system.  Please submit any issue using your department’s Microsoft Teams Tech Channel.  You also can call our emergency line by calling 215-573-8324 and then press 1.  We will let you know as soon and this issue is resolved.  Thank you for your patience and cooperation. 


University Life Technology Services

IMPORTANT Information on AirPennNet Connection

Friday, July 9, 2021

Your AirPennNet certificate may have expired since being off campus. Instructions for re-connecting to AirPennNet can be found here

IMPORTANT Information and Resources for Working Remotely

Monday, December 21, 2020

Good Evening,

Information and Resources for Working Remotely can be found using the following link:

The following information is on this site:

  • A “To-do list” to prepare your home computer/laptop for logging in remotely
  • Secure Remote Access (VPUL’s VPN)
    • recently updated with detailed instructions
  • Video Conferencing with BlueJeans
  • Text and Video Communication with Microsoft Teams
  • Document Sharing with Penn+Box
  • O365 web portal – access to all online Microsoft products
  • Managing your PennNet Phone

We are working to schedule virtual helpdesk meetings with offices in support of the staff working remotely.  We would like users to refrain from calling the emergency phone line.  We have setup private helpdesk channels for each office – department name tech support (i.e.  CS Tech Support, PWC Tech Support) and recommend that users communicate via Teams.

We look forward to working with you and enabling you to work remotely.

Thanks for your patience and understanding!

VPUL Technology Services